To be a centralised government enabler that delivers quality services to the Emirate of Abu Dhabi government employees and entities, customers, citizens, and residents.
Our mandate is clear: to deliver quality services, increase efficiencies, and offer one clear unified approach to customer-centricity.
We are streamlining decision-making processes and prioritising key deliverables to ensure alignment across teams, processes, operations, and culture.
We aim to enhance operational efficiency, refine processes, harmonise workflows, and eliminate redundant practices. This increased agility enables us to effectively address the expanding scope of our mandate, ensuring consistency in the quality of our service delivery.
We are committed to staying agile and continually striving for excellence to enhance our service delivery by fostering growth and nurturing talent.
We aim to enhance performance and achieve outstanding results as we prioritise the needs of our citizens and stakeholders in all our efforts having transparency, accountability, and integrity at the heart of our operations.